Return and Refund Policy

To begin your return you'll need your order number and zip code.  Once your order is located you'll select the item(s) you want to return and why you're returning them.  Follow the steps below to ensure a successful return: Step 1: Print out the return labelStep 2: Put the items to return in the same or similar packageStep 3: Seal the package and tape the return label to the outside of the boxStep 4: Take it to the nearest carrier location to be delivered Once we receive the return, we will contact you to let you know that the return is processed and your refund is applied. If you have any questions or concerns please contact us at honordefined@livesdefined.com. We at Good Food Defined want you to be absolutely happy with your purchase. As such, we offer returns on non-custom or engraved items that are new and unused within 35 days of purchase, while defective items will be replaced at no charge.

To offset the cost of shipping, we charge an 18% flat restocking fee on new and unused items. Please note that it will be the responsibility of the buyer to pay for return shipping.

• New products still in original packaging

Replaceable Products

• Products with defects
• Damaged products while shipping
• Incorrectly shipped items

Non-Returnable / Non-Refundable Products

• Used products 
• Gift Cards
• Custom orders*
• International Orders
• Engraved products or engraving services
• Products with no verifiable proof of purchase
• Boards that have gone through the dishwasher (we will know)

*Custom orders lost or damaged in transit will be replaced, but are non-refundable.

Please note that Good Food Defined may assist in warranty claims with vendors, but that we do not process warranties ourselves. In the event that your product is defective or damaged (other than via shipping), we will work with you to resolve your issue via a warranty via the vendor when applicable. Be aware that modification to a product (including engraving) will void most warranties. 

Due to the nature of the sale, any custom, engraving or personalized order is non-refundable once paid for. 

Damaged or Incorrect Orders

If your items(s) have been damaged during shipping, are defective or there are missing or incorrect items, you must notify us immediately within 7 days of receiving the item(s) so that we may send a replacement. If we are not notified within 7 days, we reserve the right to refuse any damage or missing item claims after this period, as it becomes much harder for us to process shipping claims with the delay. 

Please email us at honordefined@livesdefined.com> with your order number and a description of the problem. If your items are damaged, please include photographs if possible to assist us. We will then issue a RMA number and a return shipping label for you to send back your order. Upon receiving the return, we will send out a replacement product for you. 

We are unable to process replacements without an RMA first. Again, please notify us as soon as possible, as our window for filing an insurance claim is limited to 10 days. If we are notified of damaged or missing goods after 7 days, we will be unable to refund or replace your items.

Note: Defective or damaged items are not returnable for a refund and will only be replaced. We have this policy in place unfortunately due to a number of customers purposely damaging products to avoid paying return shipping fees for unwanted items.